It’s every landlord’s dream to have a great tenant who pays on time. From the tenants’ point of view, they would like a landlord who’s responsive and attentive to their needs. If you keep your tenants happy, they’re more likely to extend the lease on your property and that means you’re assured of continuous rental income.
So for all you landlords out there, here are some tips on how to keep your tenants happy. Let’s dive in.
1. Leave a great first impression
First impressions count. Ensure that the unit is in clean and tip-top condition when your tenant first comes for a viewing. You might want to do some staging if necessary. If you’re present during the viewing, answer your prospective tenant’s questions politely and truthfully.
2. Provide a clear explanation on the terms of the Tenancy Agreement
The Tenancy Agreement contains all the terms and conditions of the lease, including the rental amount, rental period, security deposit, notice period and more.
To get the tenancy off to a smooth start, ensure that you explain the terms of the agreement clearly so that your tenants know what’s expected of them, especially when it comes to payment and other responsibilities such as keeping the unit in good condition.
Both parties should understand and acknowledge each other’s obligations to each other before signing off the Tenancy Agreement so that there’s a clear set of expectations. If there are particular clauses which the tenant needs to know, be sure to point this out to avoid any unnecessary misunderstanding further down the road.
3. Be prompt in replying to queries
During the tenancy, your tenant may occasionally have queries. Try to respond to their queries as quickly as possible so that you do not leave them waiting for a reply for too long. This will demonstrate that you are a responsive landlord.
A property management app can help you to manage your tenants effectively and efficiently.
4. Solve maintenance issues as soon as possible
Occasionally, there may be requests from your tenant to solve issues such as faulty plumbing, leaking aircon units and pest issues. These are issues which may affect the quality of living in the unit if not attended to promptly.
So do take care of any repairs or damages without delay. If something breaks down due to wear and tear which is not due to the fault of the tenant, you’d also need to quickly make arrangements for a replacement so as not to inconvenience the tenant for too long.
5. Be a good mediator
If you’re a landlord of a co-living unit, you may come across requests for you to step in to resolve an issue between tenants. You should take the effort to understand both parties point of view and try to solve the conflict as amicably as possible.
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