If you are a landlord of a co-living space and are in the midst of scaling up your co-living portfolio, it is important that you have the time and resources to handle your growing number of properties and tenants. This is where tech solutions can come in handy.
In the past, most landlords communicated with their tenants through messaging apps such as WhatsApp or even through phone calls. This resulted in a lot of back-and-forth communication and made it difficult for both parties to track whether maintenance issues had been resolved.
Now, mobile apps have changed the game in property management. The development of tenant management apps has allowed co-living operators or landlords to communicate and engage with tenants more easily.
The ticketing function within those mobile apps plays an important role because it allows tenants to raise queries for maintenance or other issues which arise. Each query is assigned a ticket number and a dedicated customer service member will address those queries through the app itself.
For example, if a tenant has found that the aircon is leaking, he can raise this issue to the landlord through the app. The customer service team will respond through the app to arrange for aircon servicing personnel to go down to the unit to solve the problem. After the aircon servicing is done, the query ticket will be closed. The whole process is transparent and can be tracked through the app. This gives tenants convenience and peace of mind.
There is also scope to incorporate many different functions in the app. For example, it can contain information such as the house rules, enable the tenant to e-sign the lease agreement, or incorporate a function to make online rental payments. The app can be used to push through reminders such as monthly payment reminders or reminders that the lease is up for renewal.
Smartphones have become embedded in everyone’s lives. Tenant management apps enable seamless communication between landlords and tenants. By providing a single platform for communication with tenants which is convenient, this facilitates the retention of tenants in the long run.